Double payment of subscription fee

[ViktorvdW]

Since September 2016 I have linked my Spotify and Xs4all profile, which entitled me to an all inclusive Premium Spotify subscription. Nevertheless Spotify has charged me EUR 9,99 per month ever since, which effectively made me pay twice for one account. How can I make sure Spotify stops automatically charging me and reimburses me 9 months of subscription fee it erroneously charged me since September 2016?

[MonicaM_Bogota]

Hi, @ViktorvdW!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to create a new thread if you need us again.