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Have no access to an old e mailadress that is connected to premium account

Have no access to an old e mailadress that is connected to premium account

I have an premium account connected to an old busniess e mail adress, I dont have access to this e mailadress anymore (it doesnt exist) ant I have an premium account connected to this e mailadress, I would like to close this premium account and use premium from an e mail that Im using and have access to.

 

Need some help with this, I can´t access the account due to an e mailadress that no longer are working. 

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1 Reply

Hello @jennyrahm

Thank you for reaching out here in the Community!

 

If you want, you can keep your current Premium account and just change the email address. To do that make sure to follow the steps provided under I no longer have access to the email address on my account from this Support Article

 

 

However, if you want to close your current account, you can use the same contact form linked in that Article, select Account, and I want to close my account

 

After that you can create a new account with your email and subscribe to Premium again. 

 

 

I hope you'll find this helpful!

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