Have premium for family only?

[IHnuZarx]

I wanna get personal premium account not for family but have only one button that is Premium for my family.

[Bittencourt]

Hi @IHnuZarx, thanks for writing!

When you click on the link bellow, does your account show as Premium or Free?

https://www.spotify.com/pt/account/overview/

[IHnuZarx]

It's free account but I ever was premium account and have problem with
debit card that I can't paid.
When I go back a few days ago for get premium account it's have only family
button.
I attached the image below.
.
Thank you for your answer

[Bittencourt]

Hi @IHnuZarx, can you try to attach the image again? It didn't this time!

Anyway I suggest you try to update your payment options using different browsers in your computer.

Maybe debit card is not allowed in your country, please double check this.

[IHnuZarx]

Hi thank you very much for your help.

Sory for my mistake. 

This is screen when I visited in purchase page, this page have only premium for family that more expensive than personal premium.

This is problem or I misunderstand please help.

[Bittencourt]

Maybe if you click on "see more offers" you'll see the regular Premium.

As you're currently a Free user, you'll be able to upgrade to it!

[IHnuZarx]

From "see more offers", there is only have purchase for annual like the image below.

I do not know what to do next, I can't contact with spotify support at all.

[Bittencourt]

Hey @IHnuZarx, there are a few ways to contact SpotifyHelp. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!

[IHnuZarx]

Thank you very much for your help. 

I will contact to spotify team.

^_^

[Bittencourt]

You're welcome @IHnuZarx 🙂