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How do I get Spotify to recognise my address (where I live not email)?

How do I get Spotify to recognise my address (where I live not email)?

I have just changed my account from Premium to Premium Duo. I am trying to set up my wife as the second user. As part of that process I am asked to enter my address but the address finder doesn't work and I get an error message saying try again later. What is going on?
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