Announcements
Hello everyone! We are aware of some issues with Premium users hearing ads while listening to music. Head here for more info.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

How sportify is rejecting my card without a valid reasoning

How sportify is rejecting my card without a valid reasoning

Please I would like know why sportify keeps rejecting my card for no reason because I've went to bank, I have sufficient money for the subscription and yet it ain't working. I'll like to know what's the issue 

 

Reply
1 Reply

Hey @Usman_b,

 

Thanks for posting in the Community.

 

First we'd like to make sure you're not trying to activate a trial if you're not eligible for it. This link will activate a normal Premium subscription without a start trial: https://www.spotify.com/purchase/offer/premium/

 

Follow it in an incognito window and if possible on another browser/device.

 

If that doesn't work, could you try with another payment method? Here you can find more on how to pay for a subscription and also some troubleshooting tips for failed payments. 

 

Keep us posted,

 

Cheers!

DianModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.

Suggested posts