How to cancel payment?

[Nezoxy]

Hi

Plan

Premium

My Question or Issue

How to cancel my payment? Today I'm charged and I don't want to be charged :C

[Mario]

Hey @Nezoxy,

Thanks for reaching out about this here in the Community.

It'd be good for you to follow the steps in this support site article if you'd like to cancel your subscription.

As a heads-up (and as you'll read in the article), once you cancel your subscription your account will stay on Premium until what's supposed to be the next subscription renewal date. On that date, the account will revert back to Spotify free.

Hope you'll find this info useful. Don't hesitate to get in touch if there's anything else we can help with!

[Nezoxy]

But what If I don't want current month?

[Mario]

Hey @Nezoxy,

Thanks for keeping us in the loop.

If you'd like to cancel your subscription and also request a refund for your last Spotify payment, feel free to get in touch with our folks in the Support team. You can do this by following the steps here in the section called Write to us. 

Hope you'll find this useful. Let us know if we can help any further!

[Nezoxy]

There is no information about how to write to you. I came here from that help topic

[Nezoxy · Accepted solution]

Ok, I changed the region. It helped 🙂

[Mario]

Hey @Nezoxy,

Thanks for your reply and updates.

To clarify, if you click on the link I shared in my last post and then on "Send us a question through our Contact Form" you'll be directed to selecting a help category and completing the form with all the required info so that our folks in the Support team can take care of your refund request. 

To further clarify, we can't help any further with that since, in the Community, we don't deal with refund requests directly.

Hope you'll find this info useful. Don't hesitate to reach out if there's anything else we can help with!