I Can't listen to music offline

[IlIlIlIlIlIl]

I'm a premium subscriber,i already having the downloaded song's file's and i was listening to it normally before
But now it won't play any songs and it shows I'm offline

[MihailY]

Hey @IlIlIlIlIlIl,

Thanks for reaching out.

As a first step, can you please let us know the following:

• Your device model, OS version, and Spotify version.
• Have you tried any troubleshooting steps like reinstalling the app?

If possible, also send us a screenshot or a short screen recording of how things look on your end. 

Keep us posted.