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I Paid Spotify but Spotify says I didn't

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I Paid Spotify but Spotify says I didn't

Avatar of DubbRichard
Regular
2018-04-05 01:56 PM

Hi.

I bought a 30€ Spotify giftcard from Lottomatica, in Italy.

I reedeemed It but today I received a message: Your Premium is Paused

 

What can I do??

I have receipts and screenshots.

 

Thank you.

Labels:
Screenshot_20180405-133450.png
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Avatar of NielAnthony
Casual Listener
2018-04-05 03:33 PM

Hi there!

 

contact their chat support thru the link below. I have the same I issue and it was fixed same day. Hope it helps.

 

https://support.spotify.com/us/contact-spotify-anonymous/

 

 

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Avatar of DubbRichard
Regular
2018-04-05 01:58 PM
Here there is the receipt.
Screenshot_20180405-135711.png
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Marked as solution

Avatar of NielAnthony
Casual Listener
2018-04-05 03:33 PM

Hi there!

 

contact their chat support thru the link below. I have the same I issue and it was fixed same day. Hope it helps.

 

https://support.spotify.com/us/contact-spotify-anonymous/

 

 

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