I WAS CHARGED 0.99 CAD but didn't get premium

[simi17]

Hi, i purchased my premium account for  3 months  on DEC 30  2017 at 10:32 am from my account  but i didnt  get any receipt nor any subscription,  but they charged me.

my username for spotify is 
p41bz37jobbxm1v84ijh1j9fb

 i just have my credit card transaction receipt 

it says SPOTIFY P047E00175

[Tom]

Hey @simi17,

If you’ve run through the subscriptions process but are finding that you don’t have access to premium, don’t worry! Please take a few seconds to look over this thread, and if necessary, follow through the attached survey.

-Tom

[simi17]

didnt get any help. in every topic they asking for payment receipt. nut i have just credit card transaction detail. 

[Mm7212]

I have same problem. Also I charged 0.99 premium spofity and it doesnt work. Can you help me?

[simi17]

hey why you accepted your own question as a solution ?

[Tom]

Hello everyone,

I just removed that solution - don't worry.

Have you all followed the link I previously posted?

Thanks,

Tom