I canceled my suscription and they still charging in my bank account

[Paulina84]

Plan

Free/Premium

Country

México 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

For second time I got a charge in my card but I canceled my suscription almos 2 months ago. I need my refound at least the last one please.

[Bittencourt]

Hi @Paulina84, thanks for writing!

When we cancel the Premium subscription, Spotify send us an e-mail confirming it. Did you get one?

When you click on the link bellow, does your account show as Premium or Free?

https://www.spotify.com/account/overview/

[Paulina84]

Thank u for your answer!
Actually I didn't have any mail. But I'm in a familiar plan whith my roomie
thats why I canceled my single one. And I don't even have the chance to
change the payment method because I receive an invitation to the familiar
plan and I'm not the admimistrator.

So I don't know what to do.

[Bittencourt]

Hey @Paulina84,

When we accept the Premium for Family invite, we're added to Premium for Family when our current billing period runs out. You won't be charged for your account any further - your payments are handled by the plan owner.

However, if your Premium subscription is currently handled by a third party - such as iTunes or your mobile operator - you'll need to contact them to cancel your Premium first.

Just to confirm, when you click on the link bellow, does your account show as Premium for Family or regular Premium?

https://www.spotify.com/account/overview/

[Bittencourt]

Hey @Paulina84,

When we accept the Premium for Family invite, we're added to Premium for Family when our current billing period runs out. You won't be charged for your account any further - your payments are handled by the plan owner.

However, if your Premium subscription is currently handled by a third party - such as iTunes or your mobile operator - you'll need to contact them to cancel your Premium first.

Just to confirm, when you click on the link bellow, does your account show as Premium for Family or regular Premium?

https://www.spotify.com/account/overview/

[Paulina84]

Is premium for family and my roomie has the charge in her account.

[Bittencourt]

Right, so your account (in this Premium for Family) is certainly not being charged.

In this case I suggest that you follow this guide to finding any other accounts you might have subscribed to Premium and let me know if this helps!

[Paulina84]

Ok I'm gonna do it and I let you know. Thank u so much for your help and
your time!!!!!!

[Bittencourt]

No problem @Paulina84 you're welcome 🙂