I cannot redeem my 6 month free trial for Spotify premium.

[Boopydoopy]

Plan

Free

Country

Ireland

Device

Samsung A71

Operating System

Android

My Question or Issue

In January, I purchased a Samsung A71 in a local Carphone Warehouse that was eligible for a free Harman Kardon Citation One with 6 months free Spotify premium. I recently recieved the Harman Kardon but never got the 6 months free Spotify premium. I was never given the option to enable premium on my phone. I tried logging out and logging in. I tried uninstalling the app but it the premium would never appear. Thank you in advance.

[Billy-J]

Hey @Boopydoopy, thanks for reaching out to the Community!

Could you let me know if you have tried Premium in the past, or have a current Premium subscription? Also, does your device support 4G or 5G?

You can also let me know when you purchased the device. 

Keep me posted. 

[Boopydoopy]

@Billy-J Thank you for replying to my message, I have not tried Premium in the past nor do I have a current premium subscription. I believe the Samsung A71 does support 5G and I purchased the phone on the 9th of January 2020.

[Billy-J]

Hey @Boopydoopy,

Thanks for the update!

Can you try running a clean reinstall of the app by following these steps? This will ensure you're running the latest version.

Also, try logging out, restarting your device, and logging back in.

Let me know how this goes!

[Boopydoopy]

Hey @Billy-J, 

Thanks for replying, unfortunately I have tried both running a clean install and restarting my device but when I reinstalled the app I was greeted with the following:

It still has not given me the option to trial the 6 months. Thank you in advance.

[Billy-J]

Hey @Boopydoopy, 

This offer ended on March 6th, 2021, so I'm afraid you're unable to redeem this offer. 

I hope this helps and I'll be here if you need anything else!

[Boopydoopy]

Ah, thats unfortunate. Thank you very much for the assistance.

[Billy-J]

Hey @Boopydoopy, 

You're welcome! If you need help in the future, you can always start a new topic and the Community will be happy to help.

Have a great day!