I have Spotify premium subscription but it says I’m still on the free plan

[AhmedMugtaba249]

I did the 3 months free trail and it was working well until today it changed back to the free plan

[Luan]

Hey, @AhmedMugtaba249 
Welcome to the Spotify Community, and thanks for reaching out to us here!

Initially, I recommend that you take a look at this official support article:

• Premium not working

I also recommend double-checking to see if you're logged into the same account with which you got the Premium plan. Maybe you're logged into the wrong one.

Stay awesome!

Let me know if you have further questions or need anything else! I'd love to help!

[AhmedMugtaba249]

Hi Luan thanks for replying I appreciate it but the problem still isn’t fully resolved. Even though I did all the steps mentioned in the “premium not working” article a couple of times but nothing really changed. I also checked that I’m using the right account and I am, I even got the receipt Spotify sent me in my email. So the problem that I’m really having is that I can’t download music and listen to them offline, even though it says that I’m on the free plan but I can listen to music without ads and I can listen to music without being on shuffle mode, so I basically have all the perks of premium unlocked except for downloading music and playlists and listening offline, every time I try to download music it says I should get premium, that’s the only problem I’m having. Can you please look into it further? And let me know if you need any additional information from me. Thanks again

[Dessi]

Hey @AhmedMugtaba249,

Thanks for the reply and all the info!

In this case, it'd be best to reach out to the folks over at Customer Support, since they can take a look at your account and what has happened and provide you with more information.

Take care.