I paid for Premium, still FREE status...

[ItsInfinity]

I’ve had Spotify Premium for years, I recently had to update my payment method. The Premium payment went through and shows up on my charges however my account is still on the free status and not Premium.. I can’t use any Premium features either. Please contact me via email
So you can look into my account

[MattSuda]

Hey @ItsInfinity

Check out this support article:
https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/

Does that help?

[ItsInfinity]

No I did those things and yet my account is still in the FREE status

[Robinmarquis]

I am having the same issues and followed all the suggested steps as well. I have premium status when I use the online player but not through the app (which I have deleted and re downloaded multiple times.)

[MattSuda]

@Robinmarquis @ItsInfinity

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also:

• Tweet or DM @SpotifyCares on Twitter

• Send a message to Spotify Cares on Facebook