I pay for student plan, but my old plan ends just next month

[Iura]

Plan

Premium

Country

Brazil

Operating System

(Windows 10)

My Question or Issue

I just wanna know if premium will be active until september or i lost my money for dumbness

[Dian]

Hey @Iura,

Thanks for posting in the Community.

Could you tell us more about your issue with the Student subscription? This way we can prepare the best solution. The more details we have, the better.

Keep us posted.

Cheers!

[Iura]

I have subscribed in premium by the offer that let me with the plan for 3 mounths for free (I did this in may), but last week, I forgot that I assigned this in end of may, which means that plan will end just in the end of august. Because of that confusion, I decided to sign the student plan with the prepaid option, so I paid this by pix and just when I went to look my account I realized that plan will ends just in august, I don't know if now because I paid the plan it will last until september, or if will stop in august. I don't find no button of refund for I take my money back and actualy pay in the right time.
 Sorry if the english is sick, I didn't found a forum in my language. Please help.

[Eni]

Hey @Iura, 

Thanks for your reply. 

First up, we suggest that you check your receipts on your Account page to see the exact date when you subscribed for the first time and here you'll be able to see when your current Premium subscription expires. 

If you've been charged before the expected date, we suggest that you reach out directly to our Support team through any of these channels so they can take a closer look at your account and further assist you with this. 

Lastly, you can take a look at this article to check our refund policy. 

Let us know how it goes.