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I though I was on a student account but got charged for a premium account yesterday

I though I was on a student account but got charged for a premium account yesterday

 

My Question or Issue

I signed up for a student account, after my free trial expired I was charged for a premium account yesterday (27/10/2018). Could you kindly refund the excess or use it for the next payment. 

Reply
1 Reply

Hey @Obeyed.

 

Thanks for reaching out to us - we'll be glad to help you out on the Community!

 

You mentioned that you were on a student discount before signing up for the trial. This technically isn't possible, since Premium trials are only available to users who haven't used Premium before.

If you are eligible and would like to sign up for the student discount, just head here.

Hope that helps! Let us know if you have any other questions 🙂

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