I updated payment details, but charged on old payment method

[fschtn]

I have a "Premium Family" subscription and I updated my payment information 2 months ago.

Last month I was charged on the old payment method, but I didn't give it much weight, thinking it was due to the fact that I had updated the informations about a week earlier.

Today I was charged again on the old payment method (of which there is no information in my Spotify account), and the new payment method has been completely ignored (despite on my account it appears).

I would like to ask for help, but no email / phone number is available on the app / website / bill email / other, how can I do?

[Maxim]

Hey @fschtn,

Thanks for reaching out.

Have you received a charge on the new payment method yet? If you're on a monthly subscription and have updated your payment method 2 months ago, you should see a charge by now.

Let me know 🙂

[fschtn]

Hi! No, no charges yet...

I was expecting this too, but they keep billing on my old payment method 😞

[Maxim]

Hey @fschtn,

Thanks for the quick reply.

Hmm, that's odd. Just to double-check, do you see your new payment method listed here?

[fschtn]

Yes, the information I see here are the information of the new payment method (and I can't find the old one in any page under "My account")

[Maxim]

Hey @fschtn,

Great, thanks for checking! 🙂 In that case, the charges for your subscription should be on your new payment method.

Could you please also check if your new card is saved here? If there's no payment method saved there, that's ok and you can leave it as it is.

Let me know how it goes 🙂

[fschtn]

Yeah, I can see the payment method in the page you linked (but it says that this is for payments made "a tantum", not for subscriptions, is it right?)

[Maxim]

Hey again, @fschtn,

That's right, the payment method saved on that page is only for one-time purchases of certain content. I just wanted to make sure that your old payment method isn't saved there 🙂

Since you're seeing your new payment method here, it's best to wait until your next payment date to see if the charge appears on the right card.

Let me know if you have any other questions.

[fschtn]

Ok, I'll wait, but it has been like this for 2 renewal right now 😞

Do you know if there is any type of support?

[Maxim]

Hey @fschtn,

Thanks for getting back.

There's a high possibility that you didn't properly/successfully update your payment method last time, which caused the old payment method to stay and get charged 🙂

But since we've now double-checked that the page displays the right payment method, you should be all set.

There are several ways to reach out to Spotify's Support Team, and you can find those ways here.

Keep in mind that they would only be able to provide you the same info I've given you here, since there's not really anything else to add. 🙂

Hope this helps!

[fschtn]

Ok, I'll wait next month and hope for the best (my old card is getting closed at the end of the summer)

[Maxim]

Sounds like a great plan, @fschtn!

Also, even if you had an invalid/expired payment method associated with your subscription, you wouldn't immediately lose your Premium plan, as Spotify always give it a few attempts and also notifies you about an issue with your payment. 🙂