Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

I was billed twice for the student Disscount

I was billed twice for the student Disscount

Avatar of tylerpotter10
Newbie
2017-08-07 12:30 AM

I just upgraded to the premium subscription with the student discount and i was billed twice. Who should I talk to about fixing this?

0 Likes
Reply
3 Replies

Avatar of Robert_W
Community Legend
2017-08-07 10:07 AM

Hey @tylerpotter10,

 

Welcome to the forums!

 

First, could you confirm whether you have had two seperate emails from Spotify for both charges? 

 

Thanks.

 

 

 

 

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
0 Likes

Avatar of iclalozkan
Newbie
2017-08-07 03:09 PM
ı was billed twice for the student disscount on my bank account. its was like that: 6.99 + 6.99 please help quickly
Screenshot_20170807-160856.png
0 Likes

Avatar of Robert_W
Community Legend
2017-08-07 07:17 PM

Hey @iclalozkan,

 

Welcome to the forums!

 

Did you recieve any email(s) from Spotify confirming one or both of them amounts?

 

Thanks.

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
0 Likes

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

Staff
ModeratorStaff / Moderator/ 3 years ago in Social & Random
Read more