Is there any service charge from the bank?

[charls2020]

Hi! I've been a premium user since February 27, 2018; unknowingly my bank has service charged more than what I should pay on my premium plan. (Premium Plan : ₱ 129.00 ; Service Charge from my bank : ₱ 300.00) I attached screenshots from my Metrobank transaction history and Spotify receipts on how to make this concern clear.

Note: My monthly due for my premium is every 27th of the month. 

[Community Star Edit - Personal Information on Screenshots removed]

[Tom]

Hello

To the best of my knowledge there should not be any extra charges. But I recommend you contact your bank about this, and if they aren't able to help give the folks over at Spotify Support a shout to see if they can help look a little further into this.

Click here to contact Spotify Support.

Hope this helps!

[OneByBoo]

Hi there @charls2020,

thanks for reaching out to the community !

Just to add to what @Tom suggested, please make sure to check out this support page providing all info needed on unexpected charges.

Thanks for your cooperation 🙂