Issues with a Premium Duo subscription

[eloadin]

Hello,

I've been trying to connect and when I do connect to my account to get two people activated it never activates. I've been paying Duo prem for few months not and nothing has changed. I'm deleting my account or if there is someone that can fix this please help. i'm paying $15 for one person to use the acct right now when it should of been two people. 

[MihailY]

Hey @eloadin,

Thanks for reaching out. We've moved your post to the Help board as it better fits here.

We're sorry to hear you're having issues using your Premium Duo subscription. Can you let us know what happens exactly when you try to add the other person? Are you getting any error messages? Please explain your issue in detail so we can assist you better.

We'll be on the lookout for your reply.