Joined a Premium Family plan, but still got charged for my Premium subscription

[ericut]

Plan

Premium

Country

UK

Device

Google Pixel 4

Operating System

Android

My Question or Issue

Hi,

I have Spotify Premium and recently joined a Premium Family plan (I'm a member, not the owner), but still got charged for my Premium subscription. When I go to my account, I see that I am a member of a Family plan, so I'm not sure what I need to do in order not to be changed again next month?

Many thanks,

Erica

[Bittencourt]

Hi @ericut, thanks for writing!

Well, it looks like you have more than one Spotify account.

Please follow this guide to finding any other accounts you might have subscribed to Premium and let me know if this helps 🙂

[ericut]

Hi @bittencourt,

Thanks for your quick reply 🙂

I doubt I have more than one account, as I've always used the same email address to log in and it's the same one I'm using for Facebook. Also, I can see that I have a Family plan and that I got charged when logging in with this account. Should I just cancel everything and then join the Family plan?

Thanks for your help!

Erica

[Bittencourt]

Hey @ericut, that's odd.

Are you being charged for a regular o Family Premium?

Did you click on the link above?

Is the owner of the plan you're into being charged?

[ericut]

Hi @bittencourt,

I've been charged for a regular subscription, while the family plan owner got charged for the family plan.

I did take a look at that link you sent me, but it didn't help me. I think I just need to cancel my subscription first and then join family..I'll try and see if it works!

Thanks for your help!

[Bittencourt]

Hey @ericut,

Alright, let me know if it works!