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Me cobraron mi suscripción y dice que no pague y me mando a Free

Me cobraron mi suscripción y dice que no pague y me mando a Free

Plan

Free/Premium

Country

Ciudad de México 

Device

(iPhone 13)

Operating System

(iOS 10)

 

My Question or Issue

They charged me for my subscription and it says that due to non-payment I went from premium to free.

Me cobraron mi suscripción y dice que por falta de pago paso de premium a free. 

 

Reply
1 Reply

Hey, @Phacorona 
Welcome to Spotify Community, and thanks for reaching out to us!

First, could you please look at the receipt tab on your account overview page to check if your payment is being displayed there? Let me know if you see the last payment.

 

Keep me posted!

 

Regards,

Luan

LuanSpotify Star
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