Mobile carrier said spotify charged me with 0 after I applied for free trial.

[CJ237]

Plan

Free

Country

 Philippines

Device

Samsung S5

Operating System

Android Jellybean

I applied for a free trial of Spotify Premium. My mobile carrier already texted me that I was charged by Spotify. When I got back to the app, it still says that I am on Spotify Free. I tried to apply again but whenever I send my phone number it just says that something went wrong and cannot advance past that. Please help me.

[Billy-J]

Hey @CJ237, welcome to the community.

Hope you’re doing great!

Sorry to hear your Premium subscription isn’t working, but no worries - I’ll be happy to help. 

Could you check out this support article for the next steps to take: https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/?

Keep me posted 🙂

Billy

[CJ237]

Yep. Tried all of that. Logged out my account, re-installed the app. It
says on my account that there are no receipts found. I can't use the
payment troubleshooting since I used my mobile carrier.

[Billy-J]

@CJ237 -

Thanks for the reply!

If you subscribe to Premium through another company (e.g. with your broadband/mobile provider, or with iTunes), I would check in with them to make sure your subscription is still active. 

Let me know how you get on 🙂

[CJ237]

Thank you! 🙂 but in my subscriptions page all the logs say something went
wrong.

[Billy-J]

@CJ237 -

Thanks for the reply!

In this case, your payment provider should be able to get things cleared up 🙂

Hope this helps.