Multiple Charges in Spotify after system down

[Tygs]

Plan

Free/Premium

Country

Canada

Device

Iphone 11 pro , Macbook Pro 

Operating System

IOS 14 , Mac OS Big Sur 

My Question or Issue

I know that there was a separate thread about the issue that people had with signing up with premium over the past few days which that has been now resolved. At least some bits of it.

After trying to sign up for premium I have gotten a error message, try again. I did this roughly six times over a span of 2 hours or so. Later on I realize that I have been charged six times. 

I've contacted CS support about three times, two of it was premature as the issue of the payment was on going and was told to wait 24-48 hours and contact back.

The date of which when I tried to sign up for premium was on Sunday at 4pm. I've contacted CS as the discussion  [ Downtime March 1st 2021 ] told me so.

I was told by the CS that the technical support advisors are looking in to this as they see all the payments as failed and are looking in to this.  

Right now I guess there is nothing for me to do but wait but just wanted to create a post about this [If not one made already] to see how many people have this issue.

[Eni]

Hey @Tygs, 

Thanks for getting in touch about this here in the Community. 

We can confirm that we're aware of this. 

In this case, we suggest that you check this Ongoing issue for more information.  

Also, we suggest that you keep waiting and if you have any questions, reach out to our Customer Support directly here.

If you need help with anything else, just let us know.