No Premium

[Jon_Hawk]

Hello , 

I signed up yesterday evening and took the 3 months free trial and the payment method was my bank account. 10 cents were immediately deducted from my account and until now ( which is more than ten hours later ) the app still shows the upgrade to premium button and when I go to the account page it still shows "Spotify Free".

Does it usually take that long to activate premium?  thanks. 

Plan

Premium

Country

Germany

Device

(iPhone 14 pro)

Operating System

(iOS , MacOS)

[Maxim]

Hey @Jon_Hawk ,

Thanks for coming to the Community.

If you've had Premium on your account before or if the payment method you used was used for Spotify in the past (e.g. by a family member or friend), you're not eligible for the trial. You could try using a different payment method though 🙂

Let me know if you have any other questions.