Paguei o boleto tem 4 dias e nada

[rodrigomathis]

Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será a tentativa de ajudar.

Plano

Grátis / Premium

País

Dispositivo

(iPhone 8, Samsung Galaxy 9, Macbook Pro, final de 2016)

Sistema operacional

(iOS 10, Android Oreo, Windows 10, etc.)

Minha pergunta ou problema
Paguei meu boleto na terça feira, e hoje ja é sexta e ainda não foi liberado e eu nem recebi um email sobre, o que fazer?

[OneByBoo]

Hi there @rodrigomathis,

thanks for reaching out to the community !

I'm not sure i understand the issue completly so any further info provided here would help guiding you the right way.

However, in the meantime you can use the steps provided here for further help.

Keep me posted 🙂

[Beabitt]

OnebyBoo I have the same problem. Payment was made early this week by payment slip and no email ou receipt, confirmation or change on the account status. This is for both me and the msg above.

[OneByBoo]

Hi @Beabitt,

thanks for your reply !

What do you mean by "payment slip" ? 

Which subscription are you trying to subscribe to ?

Country ? device in use ?

Have you checked your account status and receipts over at your account overview page ?

Keep me posted 🙂

[Beabitt]

Brazil. We have a different type of payment here, it gives us a bar code so it can be payed. I know it takes sometime to be processed but it's usually a 2 day thing. Not sure if it went through since no reply to it was given to me. Mine was a month subscription.

[OneByBoo]

Hi @Beabitt,

Which type of subscription are you trying to purcahse with this "gift card" type payment may i say ?

Have you used it before for the same type of subscription ?

Are you redeeming it through your account overview page under the redeem tab ?

Thanks 🙂

[rodrigomathis]

Cara, eu paguei via BOLETO !
Paguei no inicio da semana e NADA ainda.
Eu fiz tudo certinho, uma assinatura MENSAL , via BOLETO, e não FOI LIBERADA MINHA CONTA PREMIUM.

Ou seja, nao tem um suporte BR aqui? para mais de 1 milhão de usuarios não tem 1? mas enfim .. eu paguei por um mês para testar , paguei e nada ainda

[Beabitt]

Então. Estou na mesma situação que você é por isso resolvi usar o seu post, espero que não se incomode. Vamos ver se dá resultado.

[OneByBoo]

Hi @Beabitt  & @rodrigomathis,

thanks for bearing with me !

It is indeed possible that due to the bank holiday yesterday it might have taken a bit longer for the payment to be processed.

Please make sure to check your receipts page and if you still don't see your Premium features you can try logging out and back in.

Thanks for your cooperation.

Keep me posted 🙂

[Beabitt]

Thank you! I woke up to a very nice premium account, I lost track of time and forgot yesterday was a holiday. All is good.
Again, thank you so much for the attention, hope all is well on your end. Have a great weekend.😎

[OneByBoo]

Hi @Beabitt,

thanks for checking out my post !

I'm very glad to hear it all works now and that you're able to enjoy your Premium subscription.

Feel free to reach out to the community any time, we're always around to help.

In addition, in order for other users with the same issue to locate my advise easily, you can mark it as a solution to help them out.

Enjoy Spotify 🙂