Paid last week and still not premium ?

[Asianlover]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

last week the system took the payment but my account is not premium yet ! Who needs to fix it ?

[Dian]

Hey @Asianlover,

Thanks for posting in the Community.

Sometimes it takes a bit for the system to register the payment, but a whole week is indeed a long time for that to happen. This leads me to believe there may be a second account you're using, i.e. you've activate a subscription on a different account. Could you check if that's the case using the steps from this FAQ page? 

Keep us posted on the results,

Cheers!