Paiement refusé

[Justine76]

Bonjour, 

Depuis plusieurs jours, mon prélèvement mensuel ne passe pas. J'ai beau renseigner mes coordonnées bancaires, cela ne marche toujours pas alors que ma carte est bien active et mon compte est solvable... 

[Ivan]

Hey there @Justine76, 

Thanks for searching for the answer you need here! 
 

Hope you don't mind us replying in English as it's the Community's official language.
 

Just to confirm, have you tried updating the payment details in a private/incognito window? This step makes sure you avoid issues with your browser's cache. If that doesn't do the trick try again in a different kind of browser.  

It's also a good idea to try on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.

Hope this helps. Let us know how it goes.