Paying for premium but still showing as free

[Chelleread]

My Question or Issue

 I’ve paid for premium since September but my account is still on free subscription. I’ve logged in and out, tried on various different devices but still nothing?? 

[OneByBoo]

Hey there,

Thanks for reaching out to the community.

I'm adding this help guide on possible reasons and actions for a premium account showing as free.

Let me know if it helped=)

[Chelleread]

Hi there, I’ve already tried this, unfortunately I’m still stuck. I’m being offered a 3 month free trial again? But payments are being taken from my account.

Thanks

[Chelleread]

Hi, 

I’ve already tried this, still not working? 

Thank you

[OneByBoo]

Hey there,

Thanks for getting back with me.

I suggest contacting Spotify through this form.

Follow the steps relevant to you.

Let me know if there's anything else i can do.