Payment failure after 1 month

[w6sknq3w3ysr3wkvw6nt]

Plan

Premium duo

Country

India

Device

(iPhone 13mini, Pixel 4a)

Operating System

(iOS 15, Android 12)

My Question or Issue

Signed up for premium duo using domestically issued amex. There were no errors, payment went through. After a month I received email from Spotify that the payment failed and that I need to update payment method. Confirmed with amex that there are no issues, could you please advise what needs to be done here - especially since the sign up was smooth and only after a month (in due time for monthly subscription renewal, I guess) this has come up?

[Kiril]

Hey there @w6sknq3w3ysr3wkvw6nt,

Thank you for posting in the Community!

Keep in mind that some banks/issuers may take longer to enable recurring payments, so this could cause issues when trying to set up recurring payments with your card. We can suggest to try and update your payment info once again, but this time do this using an incognito window of your browser, as this helps resolve potential issues with the browser's cached memory. If this doesn't help, take a further look at our support page on failed payments here for some more tips to try out.  

If nothing above does the trick for you, then it could be worthwhile to consider using an alternative payment method altogether.

Hope you find this useful. Keep us posted if you have any questions.

[w6sknq3w3ysr3wkvw6nt]

Hi Kiril, thanks! I could update the payment info smoothly using an incognito browser window (same credit card, though).

[CarlosE]

Hey @w6sknq3w3ysr3wkvw6nt,

Thanks for your reply 🙂
 

We really appreciate you keeping us posted about this inconvenience. We’re happy to know you could sort this out.

If anything else comes up, the Community will always be here for you.

Cheers!