Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Payment issues and location

Payment issues and location

Plan

Premium Duo

Country

Ukraine /Turkey

Device

Iphone 14 PRO

Operating System

(iOS 16.5.1)

 

My Question or Issue

I from Ulraine, I`m live in Turkey now(I heard about change location`s scam but I really stay here, Spotify forced to change the location) and I used Premium Duo, I have updated my app and during entering into the app Spotify forced to pass login auntification, that I failed coz my previous plan was registred in Ulraine. I had changed my location and tried to subscribe again. Due to no Turkish bank card I can`t use Spoty and I can`t pay to my plan, and I can`t back my previous location. 

Reply
1 Reply

Hey @ShepelM, thanks for reaching out to the Community!

You can pay for Premium in Turkey by using a Turkey-issued bank card, or even a Gift Card. You can also check the available payment methods in Turkey here. Fortunately, if you do not have a Turkish bank card, you may have to purchase gift cards that can be used for Premium subscriptions. Gift cards are available at leading electronic stores, and online

 

If you choose to purchase a gift card, you're able to redeem it here, and there is more info about how gift cards work for Premium subscriptions here.

 

If you have any more questions,  just let me know!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts