Payment method with pre-paid paysafecard

[Kadara]

Has anyone used a Mastercard "paysafecard" pre-paid card to unlock a Spotify Premium account? Which country needs to be selected to eventually use this payment method? Thanks for all the possible answers. 

[Jose_M]

Hello @Kadara!

Did you buy the card in your country? If so, make sure your account settings match your current country. You can check it in your Spotify account page.

Hope this helps, Jose 🙂

[Kadara]

Hi Jose_M. Thank you for your answer. I bought the card from the official paysafecard web site, so that isn't from my country (which is Italy). However, I don't know the country from which the pre-paid cart has been sent. Could you help me to find this information? Thank you so much.

[Jose_M]

Ok! Now I know how you can solve it. You have to send an email to the customer service of paysafecard. Explain the problem, they should be able to solve it.

https://www.paysafecard.com/en-gb/help/contact-form/

I hope this helps, let me know if that works 🙂

[Kadara]

@Jose_M, I've already done it... Although I haven't received an answer from the customer yet (... about five days have passed). 

[Jose_M]

Hmmm, that sounds weird. I'd recommend waiting for their response. It shouldn't take longer than 2-3 more days. If they don't answer, make sure to tell me and I'll see what I can suggest next.

Have a nice day, Jose 🙂

[Kadara]

@Jose_M thanks for all! I'll contact you as soon as I get news. 🙂

[Jose_M]

No worries, that's what I'm here for. Good luck 🙂