Payment

[babycemetery]

I cancelled my subscription before my trial ended and I was still charged. I am confused?

[Maxim]

Hey @babycemetery,

Thanks for reaching out.

If you get a Spotify charge after canceling your subscription, follow these steps:

1. Log in to your account page. 
2. Click Subscription in the menu on the left. 

• If the subscription page shows you're on Spotify Free, the account is not being charged. Any charges are likely from another account that's active on Premium. Check for other accounts. 
• If the subscription page shows you're on Spotify Premium, try the cancel process again and ensure you reach the final confirmation screen.
• If the subscription page shows you have Premium provided by a partner company (e.g. your broadband/mobile provider or iTunes), you may need to contact that company to cancel. 

Let me know how it goes 🙂