Payment

[ilovemycats0765]

Plan

Premium

Country

United States

My Question or Issue

I went to switch my premium plan to a family plan today but I was already billed for my regular plan. I want a refund for the $9.99 I was billed.

[Lyubka]

Hey @ilovemycats0765,

Thank you for reaching out here in the Community.

We'd suggest that you take a look at your Receipts page. There you should be able to see all your charges and check if you've been charged for a certain month. If you don't see the payment there, it means that you might be paying for 2 different accounts. Take a look at this page to see what you can do to locate your second account. Once you've located it, you can cancel the subscription by following the steps in this article.

On another note, by saying that you've switched to Premium Family but you were charged, you got us thinking that the transition might not have been successful. We'd recommend checking your subscription type on the account page. You should see that you're member of a family Plan. If that's not what you're seeing, then you might have joined the plan with another account.

Lastly, it'd also be a good idea to check if your family or friends have used your payment info to pay for their Spotify subscription. If that's the case, they should cancel or change their payment method and reimburse you.

When it comes to compensation, you can check our refund policy page for information on potential refunds.

Hope it gets sorted out soon. If you need anything else, the Community is here for you.