Premium (Duo) on Samsung A30

[fuzzymike]

Premium Duo

Australia

Samsung A30

Account A: Spotify was upgraded on MBP to Premium Duo.

Account B: Spotify Free was previously installed on Samsung A30, but rarely or never used.

Account A (MBP) sent the Duo invite to Account B (Samsung) owner and they accepted the invite to join Premium Duo.

Both accounts A & B can now sign in and work on MBP and iPhone 11 as Premium Duo, but........

Neither accounts A or B will show Premium on the Samsung A30, only showing SHUFFLE option.

How can we get the Samsung A30 to change to Premium Duo?

[Novy]

Hi @fuzzymike, 

Welcome to the Community, thanks for reaching out about this. 

We'd first recommend taking a look at this article for some useful tips on what to do if your Premium subscription isn't working. 

In case you're still unable to see Premium features in any account on this specific device, you can try a clean reinstall. This will be helpful for clearing any cache that might be causing issues. It will also get you the latest app version available. 

Let us know how it goes. We'll be on the lookout for your reply.