Premium Subscription is not updating to Duo on Account-Holder's app

[Mlsmith009]

Spotify Duo

USA

Device

iPhone8; Mac

Operating System

iOS 14.6 (phone) and MacOS Big Sur (computer)

I recently updated my Premium account to Duo to share with my partner. He received the invitation and activated his account no problem--he's able to access the Duo playlists and use Spotify as a premium account holder (he previously had a basic account). 

The problem is on my end, even though I'm the account holder. My accounts do not seem to have been updated (I cannot see any of his playlists or any Duo mixes) and until yesterday, I was continuing to receive a notification on my phone that I had not yet added my partner on Duo (see screenshot attached), even though my partner had already accepted the invitation and was already using the app. 

Any ideas for why the update is not showing up for me?

Many thanks!

[Jeremy]

Hi there @Mlsmith009,

Thank you for reaching out to us here in the Community.

In this case we suggest that you head over to this article and follow the steps that's provided in it to make sure that you don't have multiple accounts.

Keep us posted 🙂

Cheers!