Premium code won’t activate.

[Potarted]

So today I bought a 3 month premium gift card, and the cashier gave me my activation receipt. I tried putting in the code only for it to say BOTH “something went wrong” and “unfortunately this premium code does not seem to be valid” 

I have switched the zero with an O countless times yet no matter what, the code still won’t activate. 

[Mihail]

Hey @Potarted,

Thanks for reaching out and welcome to the Community.

We appreciate the troubleshooting you've done so far and have a few more suggestions for you to try. We recommend trying to activate your code via this link, but this time using an incognito browser or a different device altogether. Sometime you cache and cookies can cause such issues and this is an easy way to avoid them. It's also a good idea to give it a go with a different internet connection, such as a mobile hotspot.

Keep in mind that gift cards can't be used for Family/Duo subscriptions or other promotions. They also have to be issued in the same country your account is set to.

Hope this helps. Let us know how you get on. 

[Potarted]

I'm afraid that's not working. I tried incognito, using my phone, disconnected from my wifi and tried it with mobile data, and it's still not working. I tried putting in the code not even an hour after I bought it from my local store. I had the individual plan, always have, and remember putting in another 3 month code almost a year ago, and it worked just fine. I just don't know what to do anymore.

[MafeG]

Hi @Potarted,

Thank you for keeping us in the loop.

Could you check this guide with suggestions to redeem a gift card? 

If it keeps showing you an error, we suggest you contact our folks from Customer Support who can take a deeper look into your account and gift card. Here is the link.

Hope this helps!