Premium family doesn‘t work

[Steffinitiv]

Hey guys.

my boyfriend (living with me) and me wanted to share a family premium account. He couldn‘t even „accept“ the invitation, he couldn‘t be confirmed even though it is the same adress. Now we tried it with two accounts of myself, today I paid for the premium and one of those accounts got kicked out! 

Any idea why this feature doesn‘t work?

[Alfredo]

Hey @Steffinitiv!

Thanks for getting in touch with us.

Did your boyfriend got an error message when joining the plan? A transcript of the error message would help, since there are a few reasons why this could happen.

An example, is if the two accounts aren't set to the same country, even if you're living in the same house.

Keep us posted.