Premium features not working for premium individual account

[chelafkie]

Plan: Premium Individual

Country: USA

Device: motorola gplay 2021

OS: Android 11

My Question or Issue

I am unable to use premium features on my premium individual account. Specifically, when I try to shuffle I get the message 'you have discovered a premium feature' and it does not activate. This issue is on my mobile app, as well as the web player.

[Maxim]

Hey @chelafkie,

Thanks for coming to the Community 🙂

When you visit https://spotify.com/account, does it say Free or Premium on that page?

Let me know.

[chelafkie]

It says Premium Individual.

It doesn't seem to be defaulting me to a free account, as I can still
listen ad-free.

[Maxim · Accepted solution]

Hey @chelafkie,

Thanks for letting me know.

Can you please try logging out and then logging back in two times in a row in the Spotify app on your devices? That should force a sync. 🙂

[chelafkie]

That fixed it. Thanks so much for your help!

[Maxim]

Glad to hear it's fixed now! Thanks for letting me know and have a great day 🙂