Premium individual, but still getting ads and cannot select individual trax

[#1]

This has been ongoing for months. Paying premium, not getting premium service. Thinking about canceling since I have basically stopped using the service.

[Bittencourt]

Hi there, thanks for reaching out!

My first suggestion is that you check which account you're currently logged in:

• On mobile, you can do that by going to the app's Settings (you can access them by going to your profile picture in the top left corner and then tapping the Settings and privacy gear icon). On the top of the Settings page you'll see your subscription status.
• If you're on a PC/Mac you can click on your name in the upper-right corner > Account which will directly open up the account page for the currently logged in account. On this page you can see detailed information about your account, including your plan's current status. On mobile, the account page can be accessed by visiting the following URL in your browser: https://spotify.com/account/overview/, but you might need to log in manually.
• If your account shows as free account in the app's Settings, but Your plan on your account page shows as Spotify Premium, it's recommended that you sign out and back into the app using the same login details you used for your account page to ensure that you're logged in to the Premium account.
• If Your plan also shows as Spotify free, then most likely you signed up for Premium on another account.
  Check if you received a receipt  on your email when you signed up. If you didn't then it's worth trying to subscribe again.
  If  you did receive a receipt, there you'll find the username of the Premium account, a unique string of numbers and letters used to identify you on Spotify. Copy it and use it together with your password to log in. Should you need to reset your password, you can follow the steps in this article.
  Tip: At the bottom of every email sent by Spotify you'll also find the recipient's email address, so you can use the information to double-check if you were entering the correct email address during the login process.

Keep in mind that it's also possible that you created your Premium account either through Facebook, Google or Apple, so check those alternatives as well.

Let me know how it goes!