Premium plan cancelled but still being charged for 4 months!

[lyz9303]

Plan

Free/Premium

Country

Australia

Device

Iphone 13

My Question or Issue

I've canceled my premium plan in April and since switched back to free plan however just noticed I still have been charged for 4 months!!

Please can you help me to get the refund?

[Maxim]

Hey @lyz9303,

Thanks for reaching out.

It sounds like you've got an additional account with Spotify, so the first thing I recommend doing is to try to locate that account. You can follow these steps.

Let me know how it goes! 🙂

[#3]

Payment I have cancelled my subscription but I am still being charged. I would like to see what email is registered to my card number to see who is using my card details. Once this is done I would like to delete my profile.