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Premuim subscription failure

Premuim subscription failure

Plan

Premium

Country

Egypt

Device

Iphone X

Operating System

(iOS 14)

 

My Question or Issue

I was on premuim subscription already but my renew payment was uunsuccessful due to insufficient balance but the balance was adjusted and i waited for 3 days and spotify didn’t deduct the fees, so today i canceled the sub. And re-subscribed but it keeps rejecting my card, I even tried another card and I get the same thing (the phot is attached)

DB9CF3B7-200B-4696-87EC-44C6B74256E6.jpeg

 

Reply
1 Reply

I solved it by subscribing through my phone bill and cancel, then renewed the subscription through my card.

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