Random emails about premium status

[sweetsunshine]

Plan

Premium Student

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I've recieved 3-4 emails recently from Spotify about how I should renew my premium status, but when I check the account associated with that email, it shows that I have an active premium account (I'm set to be charged monthly). So I'm just confused why I'm getting so many emails about how I should renew my premium subscription when I already have one that is ongoing

[Maxim]

Hey @sweetsunshine,

Thanks for coming to the Community.

Eligible college/university students must renew every year to continue the Premium Student discount (for up to 4 years).

About 4 weeks before expiration, you’ll receive at least one email (sometimes more, like in your case) with instructions on how to renew and re-verify your eligibility with SheerID. You can also renew from your account page.

If you don't renew your discount, your plan will switch to Premium Individual. For more info, you can also check out this support article.

Hope this clears things up 🙂

[Rose40]

Hi,

I have a Family Premium account have done so for many years. I have received this email. 
“Your membership has expired” 

my account says I’m active. Please explain….

[Maxim]

@Rose40,

To ensure that we can offer you the best help that we can, could you please create your own thread? Doing so is easy. Simply select the appropriate board here, and then select “Start a Topic.”

Thank you very much!