Devolución/Reembolso

[zambranoyurispaola]

Dónde puedo colocar un PQR YA QUE ME ESTAN COBRANDO UN VALOR QUE NO ES EL ACORDADO NECISITO EL REEMBOLSO 

[Susan_GP]

Hi @zambranoyurispaola,

Thank you for your posts here in the Community. We hope you don't mind us replying in English.

We also moved your comment to a new thread. Now, keep in mind that we can only process a refund within the first 14 days since starting your subscription. If these days have already passed, you won't be eligible for a refund.

If you're eligible, we'd recommend reaching out to our Support team here. They'll be able to check your account and provide further help.

You can find more info about our refund policy in this article.

Hope this helps. If anything else comes up, the Community will be here.