Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Re: Non-car Bluetooth devices displaying in Car View mode

Re: Non-car Bluetooth devices displaying in Car View mode

I have been changed wrongly since I got the new family plan. They have charged me 9,99€ like it’s was a premium account and on top of that I was also charged 14,99€ on my paypal account. Please contact me back, I need money back. 

Additionally  I have applied for the Student discount. But I don’t see any changes on the charges 

Reply
1 Reply

Hey @LauraBello 

 

Do you get email receipts for your subscription purchases? Search for one of them in your email account. In it, the Spotify username you're paying for is shown:

 

Username/ID:        xxxxxxx

If you're getting charged twice, it probably means you're paying more than one account. Checking your receipts is a way to confirm that.

 

Hope it helps. 🙂

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts