Received a Spotify Hulu email?

[aazharul]

Plan

Premium for students with headspace 

Country

United Kingdom

Device

iPhone XR, MacBook Pro, PS5

Operating System

iOS 14.3

My Question or Issue

I received an email saying the following: “You’re missing out. Activate Hulu and SHOWTIME w/ Premium Student.”

I click the link in the email but I can’t see the Hulu option? Any help please?

[Billy-J]

Hey @aazharul, thanks for reaching out to the Community!

I'm sorry to hear this. Hulu and SHOWTIME aren't included with your Premium Student subscription since it's not available with Spotify in the UK. 

Just to make sure it's a legit email, can you let me know what the sender email address is? You can also send me a screenshot of what you're seeing. 

Keep me posted. 

[aazharul]

Hi Billy-J,

**bleep**

I’ve also attached a screenshot of the email.

Many thanks

[mzmz13]

I'm in Australia and I received the same email.

[Billy-J]

Hey @mzmz13, and @aazharul, 

Thanks for sending those screenshots! 
Just to clarify, Hulu and Showtime aren't available in the UK, and let me know if you're using a VPN or a US-based network. 

Keep me posted!

[aazharul]

Yeah that’s why I was confused when I received the email haha. But no I don’t use a VPN and I’m not sure what you mean by US-based network? I presume I don’t.

[Billy-J]

Hey @aazharul, 

Thanks for the details! 

Spotify is currently looking into it and hopefully, there is a fix soon.

If you need anything else, just shout! 

[Ivan]

Hey there folks, 

Thanks for bearing with us while we were looking into this.  

It seems the Hulu/Showtime bundle isn't available outside of the United States. We apologize that you've received this message as it was due to an error on our end.

We've also addressed this issue with the relevant team and have taken steps to ensure this won't happen again.

Cheers!