Received message that you can't receive payment from my card

[user-removed]

I received a message that you couldn't get my payment off my card. Can you tell me what the issue is?

[Robert_W]

Hey @user-removed,

Welcome to the forums!

I will be happy to help 🙂

Did you already have an active subscription before this, or are you trying to sign up? 

Also can you please confirm the following:

The first one is your subscription page, and I'm interested to know what it says about your subscription (Free or Premium): https://www.spotify.com/account/subscription/

The other link to check is your receipts panel. here: https://www.spotify.com/account/subscription/receipt/

I will be right here 🙂

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