Redeeming Code

[cybele87]

It says my voucher is invalid but I am just using the redemption code now.

[OscarDC]

Hey @cybele87,

Thank you for reaching out to the Community and welcome. We hope you don't mind us moving your post out of the Chats section to one of our Help boards as it fits better here.  

If the PIN is not working when you try to redeem it, it could be related to different factors. First, we'd recommend making sure you've entered the correct characters. Since a zero looks like a capital 'O', a capital 'I' looks like a one, and a capital "S" looks like a number five, we'd recommend testing with these other characters to see if it makes any difference.

Also, if it's a gift card code, it gets activated when it's scanned by the cashier, make sure that the receipt you have has the Spotify card registered. If it has a number, check if it matches the serial number (not the PIN) of your card.

Remember that the code or gift card must have been purchased in the same country where you are currently located and also match the country of your account.

Note: Keep in mind that after 4 attempts, you'll get an error message. If you do, you can try again after 24 hours.

Lastly, if the issue persists after 24 hours, we'd suggest contacting our Customer support directly so they can check the card and the account to help you further.

Hope this helps. If you have any additional questions, don't hesitate to ask.