Regarding a payment for renewal

[Nkaminen]

Hi! I have been charged for the premium account after cancelling the subscription. Even the money subscribed is for a premium count rather than a student price. I was wondering about the process to get a refund of the money deducted.

[Maxim]

Hey @Nkaminen,

The first thing to do is check your email for a Confirmation Email. Each user receives one after cancelling their Spotify subscription.

[Nkaminen]

Hey! Thanks for the response, I have got a mail regarding the cancellation
of my subscription.

[Maxim]

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[Nkaminen]

Is there any way I can contact Spotify through phone or email?

[Maxim]

You should first try finding your second account by following the steps listed in this support article: https://support.spotify.com/account_payment_help/account_help/do-i-have-an-additional-account/,

If you're unable to find your second account, you can reach out to Support via one of the below ways:

Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.