Spotify for Students not activated

[PříslušníkVB]

Plan

Premium

Country

Czech Republic

My Question or Issue

Hi,
I have used SheerID to verify that I am a student. I got an email which stated that verification was succesful. Few minutes ago my premium trial period has expired and I was charged full premium price. I noticed that on my spotify account overview page was still shown full price for premium after I verified my student status and next to Premium for Students section was still clickbutton to verify. I clicked it but SheerID just showed me a message I was verified already. I was hoping it will change when my Premium trial period will expire but it did not. Is there any way to reclaim this issue? Thanks a lot for help.

[marcaevans]

Hey @PříslušníkVB Sorry to hear you are having issues. Could you try the instructions in this guide to see if it does the trick? 

https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/

Hope it works out for you, if it does please consider marking this as a solution, it would be much appreciated.