Spotify monthly payment can not be seen in gcash philippines sir

[#1]

My spotify AB payment this feb 2024 inthe amount of 149 pesos (phil) was not shown in my gcash message to verify the actual deduction from my account .

[Joan]

Hi there,

Thanks for reaching out. Check your receipts page and payment method and make sure that the payment was actually successful. If you see the payment on the former, but not the latter, then the issue is perhaps on the provider's side, so consider reaching out to GCash for further clarification. If the payment isn't visible anywhere, then most likely it wasn't debited. You can wait and see if it goes through on the second try.

Hope this clears things up.

[hestiaaaa]

I am also having the same issue but it says in my gcash transactions that I have already paid my premium since it was auto-debit. But when I looked in my spotify account it says I haven’t paid yet.

[OscarDC]

Hey @hestiaaaa,

Welcome to the Community and thank you for joining the conversation.

In your case, we'd first recommend checking the dates of your receipts page to see if the latest payment was from the current month or the previous one. If it's from the previous month, it's possible that the system tries to take the payment of the current one shortly, so we'd recommend double checking the available funds on your Gcash, just in case. 

If you need more help with the payments, since we don't have access to user's accounts from the Community, we'd recommend contacting our Customer support directly so they can check the account and help you further. 

Hope this helps. If anything else comes up, don't hesitate to ask. 

[Eman0815]

Hi how can I unlink my Spotify Ab to my gcash account it always deduc 149 in my gcash. 

[Eni]

Hey there @Eman0815, 

Thanks for getting in touch about this and welcome to the Community. 

Just to confirm, do you want to cancel your subscription? You can do it by following the steps here. 

If the issue is that you don't have a Premium account, but the subscription is deducted every month from your GCash, we suggest that you take a look at this article. 

Let us know how it goes.